fu888 Privacy Policy

1. Introduction and Scope of This Policy

This Privacy Policy is issued by fu888 (hereinafter referred to as "we", "platform" or "fu888") and applies to all users who access the fu888.one website and use the services we provide. By registering an account or using fu888 services, you agree to the terms set out in this Privacy Policy.

This policy describes the types of information we collect, the purposes for which it is used, the parties who may receive it, how long it is retained, and your rights as a data subject. fu888 operates under international licensing and complies with the data protection requirements established under that framework.

2. Information We Collect

fu888 collects information from you through the following means:

a) Information you provide directly:

• Full name as it appears on your identity card (MyKad) or passport
• Date of birth — to verify that you are aged 21 and above
• Active email address and mobile phone number
• fu888 account username and password
• E-wallet account number, bank account number or related information for payment purposes
• Copy of identity document when required for the KYC process

b) Information collected automatically:

• IP address and type of device used
• Browser and operating system version
• Website usage data including pages visited and session duration
• Cookies and similar tracking technologies to improve the user experience
• Transaction logs including deposits, withdrawals and betting history

3. Purposes for Using Your Information

fu888 uses the information collected for the following purposes:

• Account management: Registration, identity verification, account recovery and user profile management.
• Transaction processing: Verifying and processing deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrency.
• Legal compliance: Meeting international licensing obligations, including anti-money laundering (AML) requirements and Know Your Customer (KYC) procedures.
• Customer support: Responding to enquiries, resolving complaints and providing technical assistance via live chat and email.
• Platform security: Detecting fraudulent activity, multiple account usage and any potential security threats.
• Service improvement: Analysing usage patterns to continuously improve the platform's interface, performance and content.
• Communications: Sending information about product updates, promotions and important account notifications — subject to your communication preferences.

4. Sharing and Disclosure of Information

fu888 does not disclose your personal information to third parties except in the following circumstances:

• Payment service providers: Transaction information is shared with relevant payment processors such as FPX gateways, e-wallet operators and cryptocurrency platforms solely for the purpose of completing your transactions.
• Regulatory and licensing bodies: When required by international licensing authorities or applicable law, fu888 may be required to disclose certain information.
• Fraud investigators: In cases of suspected fraud or financial crime, relevant information may be shared with the appropriate authorities.
• Technology providers: Limited, contractually protected data sharing with technical infrastructure providers that support platform operations.

All third parties that receive your information from fu888 are bound by strict confidentiality agreements and are not permitted to use it for any other purpose.

5. Use of Cookies

The fu888.one website uses cookies to improve the user experience. Cookies are small text files stored on your device when you visit our website. We use the following types of cookies:

• Essential cookies: Required for core website functions such as login, session management and security. These cookies cannot be disabled.
• Performance cookies: Collect anonymous data about how users interact with the website for improvement purposes.
• Functional cookies: Store user preferences such as language, display and other settings to improve ease of use.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of this website.

6. Data Retention Period

fu888 retains your personal information for as long as your account is active or as long as necessary to fulfil the purposes set out in this Privacy Policy. Once an account is closed or has been inactive for the specified period, your information will be deleted or anonymised in accordance with our internal procedures, unless there is a legal or regulatory obligation requiring us to retain it for longer.

Financial transaction records may be retained for a longer period in line with international licensing requirements and audit needs. This data is stored securely and can only be accessed by authorised personnel.

7. Your Rights as a User

As a fu888 user, you have the following rights regarding your personal information:

• Right of access: You have the right to request a copy of the personal information we hold about you.
• Right to rectification: You may request the correction of any inaccurate or outdated information in our records.
• Right to erasure: In certain circumstances, you may request that your personal information be deleted, subject to relevant legal obligations.
• Right to object: You have the right to object to the processing of your personal information for direct marketing purposes.
• Right to withdraw consent: You can withdraw consent you have given at any time, although this may affect your ability to use some of our services.

To exercise any of the above rights, please contact the fu888 customer support team via 24/7 live chat or email at [email protected]. We will process your request in accordance with our established internal procedures.

8. Technical and Organisational Security Measures

fu888 implements comprehensive technical and organisational security measures to protect your personal information from unauthorised access, loss, destruction or accidental disclosure. These measures include:

• Data encryption during transmission using TLS/SSL protocols
• Role-based access controls for internal staff
• Continuous security monitoring and periodic system audits
• Data protection training and awareness for all staff
• Documented security incident response procedures
• Separation of production and testing environments

9. Amendments to This Privacy Policy

fu888 reserves the right to amend or update this Privacy Policy at any time. Any material changes will be communicated to users via account notifications or a notice on the website. The effective date of the latest version will be clearly stated at the top of this document.

Continued use of fu888 services after any amendment is considered acceptance of the updated Privacy Policy. We encourage users to review this policy from time to time to ensure you are always aware of how we handle your personal information.

10. Contact Us Regarding Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or how we handle your personal information, please contact the fu888 data protection team:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week in Malay and English

We are committed to responding to every enquiry thoroughly and within a reasonable timeframe. The security and privacy of your data is our priority.